Terms & Conditions

Paris Train Station & City Transfers

• Silver category: from 150€ (excluding Sprinter)
• Gold category: from 150€ (excluding Range Rover)
• Platinum & Infinity categories: not available

Paris Airport Transfers (CDG, Orly & Le Bourget)

• Silver category: from 210€ (excluding Sprinter)
• Gold category: from 230€ (excluding Range Rover)
• Platinum & Infinity categories: only car at disposal

Paris Chauffeur Service (4-Hour Minimum) (minimum of 4 hours)

• Silver category: from 440€ (ex: Mercedes E-Class)
• Gold category: from 550€ (ex: Mercedes S-Class)

• Platinum category:  (minimum of 10 hours)
• Infinity category:  (minimum of 10 hours)

Validity of Rates

The rates listed apply throughout 2026, unless otherwise stated in the quotation.

• Comprehensive insurance coverage for all passengers
• A daily allowance of 200 km (125 miles) per vehicle
• VAT/TVA (French tax)
• Fuel
• Parking fees
• Motorway/highway tolls
• Heating and air conditioning
• Complimentary onboard Wi-Fi and charging cables
• One complimentary bottle of water per passenger
• Vehicle maintenance, washing and cleaning
• Professional chauffeur
• Daytime service between 6:00 a.m. and 10:00 p.m.

Waiting Time

Complimentary waiting time is included as follows:

• Airport transfers: up to 45 minutes
• Train station transfers: up to 15 minutes

Waiting time exceeding these allowances will be charged at the applicable additional hourly rate.

Additional Hours

For services exceeding the duration specified in the quotation, additional time will be charged at €150 per hour, per vehicle for E-Class, V-Class and S-Class vehicles.

Rates for all other vehicle categories will be charged according to the applicable tariff.

Additional Charges

• Waiting time exceeding the complimentary transfer allowance will be charged at the applicable hourly rate.
• Night-time surcharges apply to services provided between 10:00 p.m. and 8:00 a.m.
• Chauffeur meals: €20 per meal. According to the total duration of the service.
• Chauffeur accommodation: €150 per night, per chauffeur. Meals are not included.
• Excess mileage, foreign taxes and any other applicable charges not included in the quotation will be billed separately.

• All reservations are final and non-refundable. Cancellations are subject to a 100% cancellation charge.
• No refunds will be provided.
• Delays caused by a passenger’s late arrival or by inaccurate or incomplete information supplied at the time of booking may be charged at the applicable hourly rate.
• Any requested changes to a reservation must be submitted by email and are subject to availability and confirmation.

Hire Period and Daily Rates

• Hire charges are calculated from the time the vehicle leaves the garage until it returns to the garage.
• Daily rates include up to 10 hours of service. Additional time will be charged at the applicable hourly rate.
• Rates and conditions are subject to change without prior notice.
• Chauffeur Meals
• For a chauffeur working a 10-hour service day, up to two meals may be required.
• For a chauffeur working more than 10 and up to 15 hours, up to three meals may be required.
• Chauffeur meals are charged separately at the applicable rate.
• Additional Hours
• Silver and Gold vehicle categories: €110 per additional hour, per vehicle
• Mercedes-Benz Sprinter, Platinum and Infinity categories: rate available upon request

Additional Mileage

• Mileage exceeding the allowance included in the quotation will be charged at €4 per additional kilometre, excluding VAT.
• Night-Time Surcharge
• Services provided between 10:00 p.m. and 8:00 a.m. are subject to a surcharge of 50% of the applicable hourly rate. The final amount will depend on the vehicle and category selected.

Extended-Service Surcharges

The following surcharges apply to extended service periods across all vehicle types and categories:

• From 36 to 43 hours: applicable hourly rate plus 25%
• More than 43 hours: applicable hourly rate plus 50%
• Complaints and Jurisdiction
• Any complaint must be submitted in writing within 24 hours following completion of the service.

Any dispute shall be submitted to the competent courts of Paris, subject to any mandatory consumer-protection laws or jurisdictional rules that may apply.

• All services must be paid for in full before the scheduled service, unless alternative arrangements have been approved by management.
• We accept credit and debit cards, including Visa, Mastercard and American Express.
• Card payments are processed securely through our payment partner.
• Payment by bank transfer is available upon request only.

• All reservations are final and non-refundable.
• Cancellations are subject to a 100% cancellation charge. No refunds will be provided.
• All reservations must be paid for in full before the scheduled service, unless alternative arrangements have been approved in writing by management.
• We accept credit and debit cards, including Visa, Mastercard and American Express, as well as bank transfers.
• Payment by bank transfer is available upon request only. Proof of payment or a remittance confirmation must be provided before the service begins.
• If an event is cancelled before its scheduled date, the full payment for the reserved transportation service will remain due.
• Any approved reservation change or rescheduled service will remain valid for 1 months from the original reservation date, reminders.

Liability

• Paris Platinum shall not be held liable for circumstances beyond its reasonable control, including, but not limited to, adverse weather, road conditions, traffic disruptions or vehicle breakdowns.
• Paris Platinum accepts no responsibility for lost or damaged luggage, personal belongings or items left inside a vehicle.

Cancellation and Refund Policy

• All reservations are final and non-refundable. Cancellations are subject to a 100% cancellation charge. No refunds will be provided.
• Unless otherwise agreed in writing, full payment must be received no later than 24 hours before the scheduled service. If payment has not been received by this deadline, Paris Platinum reserves the right not to provide the transportation service.
• Paris Platinum neither accepts payments from third parties nor makes payments to third parties.

Complaints and Disputes

• Any complaint must be submitted in writing within 24 hours following completion of the transportation service.
• Any dispute shall be submitted to the competent courts of Paris, where Paris Platinum has its registered office, subject to any mandatory consumer-protection laws or jurisdictional rules that may apply.

Changes to These Terms

• Paris Platinum reserves the right to amend these Terms and Conditions at any time without prior notice.
• Any matter not expressly covered by these Terms and Conditions shall be handled at the discretion of Paris Platinum, subject to applicable law.

Intellectual Property

• Unauthorised use, reproduction or distribution of this website or its content is prohibited without the prior written consent of Paris Platinum.
• All website content, including text, images, graphics, logos and design elements, is protected by applicable French and international intellectual-property laws.

Commercial brand: Paris Platinum Service is a commercial brand operated by PARIS PLATINUM, a French company registered with the Paris Trade and Companies Register under number 903 057 636.

PARIS PLATINUM – SIREN 903 057 636 – RCS Paris 903 057 636 – VAT FR71 903057636

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